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Help Desk / Call Center

As a complete, end-to-end IT Solution Provider, vTech Solutions has developed an extensive Help Desk/Call Center practice. Our 24/7 world-class Help Desk & Call Center Facility is staffed with extensively trained hardware and software engineers experienced in supporting desktop, mobile, wireless and network systems. Today’s distributed computing environments have become inevitably complex in nature and many of our customers often find themselves fighting the fires associated with maintaining their network infrastructure, instead of running their businesses.

vTech Solutions has a strategic, cost-effective solution: Insource America. Insource America is an initiative designed to offer an alternative to IT outsourcing by taking individuals off of Public Assistance programs and giving them skills and certification in IT Help Desk, as well as real-life experience working with Fortune 1000 companies. Participants go through an eight-week training program, funded at the state level, and upon successful completion, are awarded Level-One Help Desk technician certification. .

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